User Data Deletion Instructions
Last updated: September 11, 2026
You have the right to request deletion of your DELISH.IS account and the personal data associated with it. This page explains what gets deleted, what we may need to retain, and how to submit a deletion request.
How to Request Deletion
You can request deletion of your account and personal data using either method below:
- In-app request: Sign in to your DELISH.IS account, go to Account Settings, and select "Request Account Deletion". If you don't see this option, use the email method below.
- Email request: Send an email to privacy@delish.is from the email address associated with your account, with the subject line "Account Deletion Request". Include your username or business name so we can locate your account. We may ask you to verify your identity before processing the request.
We will confirm receipt of your request and complete the deletion within 30 days, unless we are legally required to retain certain records (see below).
What Gets Deleted
| Data | Outcome |
|---|---|
| Account credentials (email, username, password hash) | Permanently deleted |
| Business profile (name, phone, address, logo) | Permanently deleted |
| Published menus, items, images, and QR codes | Permanently deleted / unpublished |
| Coupons, reviews, and driver/delivery configuration | Permanently deleted |
| Session data and stored preferences | Permanently deleted |
| Order history and transaction records | Anonymized or retained only as required by law (see below) |
| Billing records held by Stripe | Retained by Stripe per its own retention policy and applicable financial regulations |
Note: We may retain limited information (such as order and payment records) for a legally required period to comply with tax, accounting, fraud-prevention, or dispute resolution obligations. This information is retained only for that purpose and is not used for any other purpose after your account is deleted.
Deleting Data From Connected Third-Party Services
If you connected the WhatsApp Business API, uploaded menus for AI scanning, or subscribed through Stripe, the following applies:
- WhatsApp: Message history related to your orders is retained by WhatsApp under Meta's own data and retention policies. Contact Meta directly to manage data held in WhatsApp itself.
- OpenAI (AI Menu Scanner): Menu images or documents you submit for scanning are processed by OpenAI to extract text and are handled under OpenAI's own data retention and API usage policies.
- Stripe: Payment method and billing details are stored by Stripe. Deleting your DELISH.IS account does not automatically delete Stripe's own records; you may separately request deletion from Stripe where applicable.
Customer (Non-Account) Data
If you placed an order as a customer without creating an account, your order details (name, phone number, delivery address) are associated with the restaurant you ordered from. To request deletion of that information, email privacy@delish.is with the restaurant name, approximate order date, and the phone number or email used to place the order, and we will help remove it or route your request to the restaurant as appropriate.
Questions?
For more detail on how we handle your information generally, see our Privacy Policy. For questions about a deletion request, contact:
DELISH.IS
Email: privacy@delish.is